Clément B.

Account Executive
Hapag-Lloyd (Canada)



Account Executive

Hapag-Lloyd (Canada)

Mai 2016 - Aujourd'hui
Montreal, Canada

Key Account Specialist


Février 2015 - Mai 2016 (1 an, 2 mois, )
Montreal, Canada

+ Détail

Coordinated daily activities of cross-department teams (Customer Service, Operations, Customs Brokerage and Billing) dedicated to 2 national customers, moving each 10,000 TEUs / year into Canada with PO/vendor Management, on exclusive contract with DHL. - Successfully IMPLEMENTED these key accounts traffics: created processes and tools for multiple departments and stations working on different set-ups and systems - Continuously MAINTAINED the general SOP's in order to capture new requirements and improve service performance - ACTED as lead point of contact for the customers across Canada and our worldwide stations / agents; also worked from customers' offices 1 day per week to ensure that service kept aligned with customer needs - OVERSAW the smooth handling of daily operations: booking, tracking, customs clearance, delivery dispatch, invoicing - HANDLED exceptions: priority shipments, diversions, customs inspections, returns to vendors, spot quotes - AUDITED and REPORTED on files' compliance and service performance (systems: SAP, GT Nexus, GWS), identified root causes of issues and implemented corrective actions with appropriate parties

Inside Sales Executive


Août 2013 - Février 2015 (1 an, 6 mois, )
Région de Montréal, Canada

+ Détail

Sold AIR, OCEAN, ROAD, CUSTOMS and WAREHOUSING solutions. - DEVELOPED my portfolio of "Small Business" customers (NS<50K$/year): securing and growing existing traffics, prospecting and closing new businesses - QUOTED for daily adhoc requests: choosing the appropriate service & price, coordinating with overseas stations - SET UP regular traffics: negotiating the offer, settling operational processes, implementing and delegating accross departments - EMPOWERED my customers: advising them on costs and responsibilities of shipping worldwide, customs regulations, documentation requirements - CREATED tailored tools: automated ratesheets, online personal accounts - HANDLED difficult situations: rate increases, customer complaints

Pricing Coordinator & CRM Trainer


Avril 2012 - Août 2013 (1 an, 4 mois, )

+ Détail

Sold AIR and OCEAN forwarding solutions. - IDENTIFIED and DEVELOPED local business opportunities (NS 30-500 K€/year) in cooperation with outside sales, operations and purchasers - PURCHASED from carriers, airline & shipping companies, and overseas agents in order to conduct tailored PRICING - OPTIMIZED costs for clients & prospects, according to their transportation needs versus existing rates and schedules on the market - CREATED customized rate sheets and calculators for RFQs & bid tenders - COORDINATED the correct implementation of gained traffics - ANALYZED local sales KPIs and IMPLEMENTED improved processes in our sales department - TRAINED and supported the regional sales team (35 people) in our migration on SAP-CRM

Duty Manager


Juin 2007 - Décembre 2012 (5 ans, 5 mois, )
Région de Lyon

+ Détail

I worked as a part-time Manager during 4 years when I was a student. Initially hired as a crewmember, I was quickly promoted for my sense of responsibilities. - Organized and MANAGED the team up to 25 workers - FORECAST daily sales and prepared the workstations - SETTLED a motivating work atmosphere - Analyzed and REACTED effectively under pressure - BOOSTED the quality of our service - ENSURED customers' satisfaction - CHECKED quality and security standards - COUNTED the registers - REPORTED to my colleagues and Director Also: - HIRED and trained multiple crewmembers - TRAINED 5 managers - CONDUCTED weekly inventories and orders

Cabin Crew

Air France

Juillet 2011 - Septembre 2011 (2 mois, )
Région de Paris

+ Détail

Gained the opportunity to work as a flight attendant for a summer. It confirmed my interest in the Transport industry. - PREPARED the cabin and the galley - WELCOMED passengers - SERVED the meals in teams - MANAGED specific requests - COMPLIED with the company's image and standards - ADAPTED constantly to customers, crew and destination



ESCD 3A – Ecole Supérieure de Commerce et Développement

Universidad de Granada

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